Shipping Rates & Policy
As all our products are hand made in small batches, please allow 3-4 days for your order to be produced; your package will be posted immediately after that time-frame.
Due to the nature of our products, we only post Monday-Thursday, as a means to avoid our products sitting in unknown temperature environments at the post office.
For the time being, we will solely be using Royal Mail and their shipping time frames and rates are listed below:
UK Standard Small Parcel (up to and including 1KG)
UK Standard Small Parcel (up to and including 2KG)
UK Standard Medium Parcel (up to and including 1KG)
UK Standard Medium Parcel (up to and including 2KG)
100g-1KG-price range £5.50-£9.70
1.25KG-2KG-price range £10.55- £12.50
100g-1KG-price range £8.90 -£21.90
1.25KG-2KG-price range £25.35-£29.35
We are currently shipping internationally to Europe, United States, Canada and Bermuda.
Please note that there might be additional fees charged by your card issuer/bank for international transactions and not by Chaste nor our payment processors.
Kindly check with your Customs' office for any prohibited items before placing your order. Chaste cannot accept responsibility for packages being returned to us if the goods are restricted/prohibited in the country of delivery. Any charges incurred for returned packages will be borne by the customer.
NON-EU orders are dispatched with copies of invoices attached to the box for customs' clearance. All deliveries have to be signed for by the customer. In the event of the customer being unavailable for delivery, the package(s) will be returned to the local depot for collection within 7 working days. A re-delivery after this period will incur a charge. Additional charges may incur if the courier imposes on a returned package after attempted delivery to customer.
Please be aware that import duties/taxes may be issued by the governing body and delays might be due to customs' clearance. We cannot deliver to a P.O Box/BFPO address via courier services.
Summer shipments-During the warmer months, additional measures will be taken to control the internal temperature of products which can melt. As such, additional costs will apply during this period and rates will be posted to assist you with making the decision whether to purchase, considering the slightly inflated rates during this period.